Unable to view the Close User Interface (UI) button on standard change form - Support and Troubleshooting

Unable to view the Close User Interface (UI) button on standard change form Issue Standard alterations are low risk, pre-approved changes that have a track record of performance. The problem is that the close User Interface (UI) action, which is used to close standard modifications, is not displayed on the form.

Steps to reproduce:

Open a standard change request Process the change request to next phases by approving the approval records Check if the state is reached to review Find for the close User Interface (UI) action where we cannot find the User Interface (UI) action Cause The condition in the User Interface (UI) action fails because the approval field on the standard change is not set to approved

Condition that is failing: new ChangeRequest(changeGr).isNextManualState("3");

Resolution Add the "approval action" activity after the approval user/group activity if the approvals are created from workflow

The Approval Action activity performs an approval action on the current task

Refer to Approval Action workflow activity