Quebec Patch 10 Hot Fix 4: Known Errors - Known Error

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Quebec Patch 10 Hot Fix 4 : Known Errors

This article presents notable known errors in Quebec Patch 10 Hot Fix 4, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Quebec Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0750004 PRB1320637 MID Server A MID Server upgrade that includes a new JRE version will overwrite the cacerts file KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0957410 PRB1482531 Archiving Multiple Archive Destroy Jobs being scheduled if a job is not finished by the next hourly run KB0963486 PRB1502013 MID Server ECCSender can fail to insert inputs into the ECC Queue due to Invalid byte 2 of 4-byte UTF-8 sequence, blocking all inputs from then on, leaving MID Server effectively Down KB0999531 PRB1507679 Service Catalog Attachment Variable: Attachments are deleted after submittal in record producer KB0996495 PRB1512640 Language and Translations Customised sys_ui_messages are overwritten after upgrade KB0997675 PRB1527420 MID Server SNCSSH client sometimes fails to respond to password prompts from the server and times out KB0998702 PRB1536553 Archiving If not all app nodes upgrade to Rome, the new configuration management database (CMDB) Data Manager's 'Archive Configuration Items' rule can run and archive the whole CMDB KB1113577 PRB1564659 Core Platform Node fails to start after an upgrade KB1116926 PRB1566440 Service Catalog: Service Portal Widgets A slow query from the widget 'SC Category Page' (sc-category) getPopularItems() can cause outages KB1117407 PRB1573621 Flow Designer Subflow outputs are blank in the calling flow that is in waiting before an upgrade KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0722859 PRB1272983 Import / Export Document Viewer inline only works for PDF documents KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0726410 PRB1312921 Persistence Trying to delete a record that contains a Term Configuration causes a Syntax Error or Access Rule Violation on 'sys_mod_count' KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0725089 PRB1321133 Database Indexes Large table optimization does not work in TPP when ignored index does not exist on the primary partition KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0755203 PRB1350354 Core Platform Business Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated KB0781931 PRB1358510 Discovery Horizontal Discovery does not detect an extra IP address in the same discovery schedules KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0793158 PRB1362706 Performance Analytics PA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available" KB0853074 PRB1365752 Orchestration Orchestration using the AD activity pack can break after upgrading to Madrid KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793177 PRB1369986 Performance Analytics [waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content KB0793317 PRB1373680 Project Portfolio Management Clicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0793928 PRB1377661 Performance Analytics [ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto' KB0813636 PRB1385357 MID Server MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check KB0868321 PRB1390308 Patterns Discovery and IRE sometimes creates orphaned relationships where the parent/child sys_id is null, empty, or invalid KB0962923 PRB1390309 Discovery Discovery and the Identification and Reconciliation Engine can create orphaned relationships where the parent/child sys ID is null, empty, or invalid KB0819224 PRB1392062 Platform Level Encryption 'My Company Applications' will not load if the Key Management Framework plugin is installed in Orlando KB0953537 PRB1394868 Discovery Discovery Status "Started" probe count incorrect when probe launch is aborted by prelaunch check KB0861106 PRB1405674 Guided App Creator Duplicate inbox modules show up after creating a custom workspace KB0831356 PRB1405794 Event Management Alert lists on workspace don't freeze when a checkbox or preview is clicked KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0827329 PRB1408983 Discovery 3 generic Microsoft SNMP OIDs starting with 1.3.6.1.4.1.311.1.1.3. causing Windows servers to be re-classified as Computers, Printers, or Routers KB0832713 PRB1415617 Edge Encryption Edge Encryption Proxy has fatal error EXCEPTION_ACCESS_VIOLATION when using Java 8 Update 261 (1.8.0_261) KB0858627 PRB1419577 MID Server The MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down KB0855649 PRB1420890 Configuration Management Database (CMDB) Upgrading from New York to Orlando causies static .js and .css files to not load in some pages KB0856342 PRB1422481 Patterns Running a discovery against a Linux server does not populate the related lists 'CI IPs' and 'DNS Name for CIs' KB0855251 PRB1422626 MID Server With MSI Windows Installer, the 'Log on as Service' rights check can fail with users in the administrator group KB0870191 PRB1423571 Service Portal ScreenReaders do not announce the file that will be edited/deleted when the Edit File Name / Delete buttons are focused KB0859518 PRB1425278 MID Server Windows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files) KB0858378 PRB1428872 Email When the headers contain an invalid from address the email moves to state ignored and in the Junk Mailbox KB0858554 PRB1429834 MID Server MID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe) KB0954310 PRB1430028 Persistence List view on a rotated table shows null values when three or more ORDER BY columns are added KB0870571 PRB1430538 UI Pages/Macros [Incident-list]Screen reader(NVDA/JAWS) is not narrating the table summary for 'Response Time' section present in the page while navigating using the table shortcut key 'T' KB0861098 PRB1435863 MID Server MID Server is down due to a false 'expected service name' error KB0866931 PRB1436701 MID Server Windows Pattern Discovery may discover the MID Server host itself instead of the target server if the first WMI query fails in the pattern KB0870572 PRB1437726 Human Resources Service Management WCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context KB0870574 PRB1438756 UX Runtime [CSM agent refactoring]UIB app config -> client scripting for component isHidden property is not getting honored KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0869960 PRB1446446 Usage Analytics GCF download jobs running on every active app node on restart can cause possible unique key constraint violation or duplicate key exception KB0999781 PRB1446448 Governance, Risk and Compliance Due to the removal of current from the global context in GlideController, current is undefined in business rules KB0953863 PRB1447511 MID Server Hotfix for PRB1419895 Lack of Certificate Validation causes MID Server certificate chain errors when customer has self-signed cert injected by firewall/proxy KB0994067 PRB1448007 UI Builder Non-admin users are not able to access list page of workspace KB0870257 PRB1454673 UI Builder In Customer cloned instance UIB behaves very sluggish (framerate of ~5fps) with memory going up to 550MB + on simple operations like changing List Table props KB1001618 PRB1455458 Change Management Refresh impacted services runs slowly when 'change.refresh_impacted.include_affected_cis' is set to false KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0869780 PRB1455593 Condition Builder MSFT_Accessibility_VRMAssPrtl [S3] Bug 6604837: [Screen Readers-Condition Builder]: In browse mode, screen reader is announcing incorrect role for 'Choose field' control. KB0967360 PRB1456973 Field Service Management FSM Appointment Booking - Unable to select days from the calendar component KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870586 PRB1458045 Dashboards and Home Pages The group selection listbox has no label on the Form Controls page KB0870587 PRB1458139 Service Portal WCAG [1.3.1 Violation]:Filters section of page is not grouped using a landmark KB0870589 PRB1458728 Agent Workspace Disabled custom content root elements still rendered in (classic) Agent Workspace KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0951746 PRB1459906 Service Mapping "Queue layer 2 connection calculations" script action causes delay in sysevent processing KB0954619 PRB1460156 Software Asset Management Professional SCCM 2016 plugin has stopped collecting removed software information from SCCM, so installed software records are not getting deleted KB0953214 PRB1475444 Patterns Invalid 'Table' selected on the SNMP OID Classification record - Scoping issue with SNMP OID records when updating the Table value - Dictionary is missing the allow_public=true for the Table field KB0955097 PRB1479020 Agent Workspace [Workspace]: dropdown list for choice field is not shown up with the latest chrome (89.0.4389.72) KB0962393 PRB1483305 Discovery 'HorizontalDiscoveryProbe' has multiple mutex locks KB1064739 PRB1483528 Scheduled Job Processing Job scheduler is clogged by interactive jobs because of leaked child jobs KB1004984 PRB1488201 Guided Setup (Legacy) Guided tour step 'Primary Contacts' dialog is not visible after resizing the page to 200% zoom mode KB0999425 PRB1491352 Human Resources Service Management HRSM Core Case AWA: When sn_hr_core.impersonateCheck is set to 'true', sn_hr_core_case work assignment is automatically rejected with the reason of 'No access' KB1080552 PRB1492769 Service Catalog: Service Portal Widgets In Service Portal, users are unable to use a reference qualifier on a variable populated by a client script of another variable KB0961696 PRB1497028 UI Builder Users with 'dashboard_admin', 'ui_dashboard_builder', and 'sn_ui_builder.dashboard_builder_admin' roles are unable to edit a dashboard if there's more than one container on the layout KB0963844 PRB1498194 Field Service Management No scheduled event entries are displayed on the FSM team calendar KB0967144 PRB1498931 Human Resources Service Management The transferred case number is empty if the glide.itil.assign.number.on.insert system property is set to true KB1002785 PRB1499545 Agent Chat Agent Chat : The Agent is seeing the messages in french, although his preferred language is English. (Where user preferred language is French) KB0996008 PRB1502048 Persistence Using an update set to add a column that is a function does not create sys_dictionary or sys_documentation records on child tables KB1002507 PRB1504453 Workflow Accessibility - Users can not drag and drop in Workflow Editor using only keyboard input KB0964546 PRB1504622 Persistence Quebec - Duplicate alias SQL syntax error with hybrid tables KB0996488 PRB1506260 Configuration Management Database (CMDB) CMDB query builder continues to display the tables in the 'Non CMDB Table' tab in the previous language after the session language is changed KB1004989 PRB1509016 Forms and Fields Screen readers (NVDA/JAWS) narrate entire 'Personalize List Columns' dialog information upon invoking 'Personalize List' KB0967245 PRB1509992 Discovery GETCITypes Discovery code assumes that the base table is 'cmdb', but users with Fuji or earlier releases can have 'cmdb_ci' as the base table KB1118063 PRB1512645 Approvals The Apply Change Approval Policy state is set to 'cancelled' when a group with a single user is present in the Approval Rule Set KB0994258 PRB1513377 Agent Chat Legacy Agent Workspace chat shows time in future when Agent is in IDC timezone KB1080263 PRB1514008 Configuration Management Database (CMDB) Performance Issues with application services KB0994386 PRB1516423 Reporting [Wont Fix][Legacy WHTP] Multi-pivot report exporting fails intermittently - KB0996419 PRB1517387 Virtual Agent Platform Knowledge How to Template article not showing up as expected in AI Search VA Results KB0995569 PRB1521761 MID Server ECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs, and leaves the MID Server effectively in Down state KB0998632 PRB1525232 Database Connections After upgrading to Quebec, the query patterns changed for RLQuery result in performance issues for some instances KB1002466 PRB1527050 Configuration Management Database (CMDB) Identification and Reconciliation Engine (IRE) may throw java.util.NoSuchElementException when it tries to add duplicate CIs to an existing de-duplication task KB0998816 PRB1533285 Software Asset Management Professional Adobe Subscription Pull - Users observe inaccurate and inefficient handling for rate-limit errors KB0999273 PRB1538125 MID Server MID server fails to check that the temporary upgrade process runs properly before shutting itself down, causing MID server to go down KB1004982 PRB1539964 Guided Tours The guided tours 'Welcome to the Vendor Portal!' dialog isn't visible after resizing the page to 400% zoom KB1000850 PRB1542576 Application Installation Engine Wizard Launcher loads a blank page in Rome KB1113579 PRB1546254 AI Search Glide Non-admin users are unable to search for catalog items or KB knowledges on SP using AI Search KB1001592 PRB1546839 Lists Multi-line fields (description) aren't truncated in the list view, causing the list to be unusable KB1001745 PRB1547917 MID Server Before shutting down for an upgrade, MID server fails to confirm that the service user will be able to start itself again, or report the issue, leaving the MID Server in Status=Down (start.bat: OpenService FAILED 5. ) KB1002107 PRB1549217 AI Search License for feature RLI expired, AIS service can't be started KB1002937 PRB1549829 Core Platform Domain separated instances encounter 'UI Action with name on table not found' errors while upgrading to late Rome patches KB1096193 PRB1550632 Configuration Management Database (CMDB) Query Builder: Related items with an inverted parent child doesn't yield results KB1122317 PRB1553239 Change Management The 'Update Standard Change Version stats' business rule impacts the database's performance KB1112323 PRB1560794 Software Asset Management Professional The 'Ran for' field on reconciliation results displays incorrect data KB1116917 PRB1566404 Performance Analytics The data collection job fails on rotation tables that have the 'sys_created on' condition KB0523900 PRB581665 Import / Export Import Table creates columns with oddly truncated names and does not import data for some columns KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render