The Agent not available message does not show up when no live agent is available when user connects on Web Client or Teams Chat - Support and Troubleshooting

The Agent not available message does not show up when no live agent is available when user connects on Web Client or Teams Chat Issue On the Agent Chat or Teams Chat, with no agent available on the queue, the message "There are no agents available at the moment. Please try again later." did not show up as expected.

Cause A record with empty name field value was found, setting vaVars._live_agent_handoff_error_msg to empty and causing the issue.

Resolution Go to sys_cs_live_agent_setup.list Find the record name=empty Delete it