Kafka application in Discovery fails with a pattern error - Support and Troubleshooting

Kafka application in Discovery fails with a pattern error Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Kafka Broker Java pattern fails with the following error:

Error: MISSING_MATCHING_ATTRIBUTES", "message": "In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_appl_kafka_broker]. Add these input values in payload item '{\"className\":\"cmdb_ci_appl_kafka_broker\",\"values\":{\"tcp_port\":\":3900:8090:9093:9999:37446:39999:41436:43510:\",\"node\":\"dc1kafkabrk01v\",\"running_process_key_parameters\":\"-server -Djava.awt.headless=true -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.j\",\"discovery_source\":\"ServiceNow\",\"name\":\"Kafka Broker@dc1kafkabrk01v\",\"running_process_command\":\"/etc/alternatives/jre_openjdk/bin/java\",\"classifier\":\"3ad5a46b1b98a05c65d6a8ecbc4bcb80\",\"running_process\":\"efb4a5b01b288dd493d015ff034bcba8\",\"pid\":\"76829\",\"config_file\":\"/mware/apps/kafka/confluent/etc/kafka/server.properties\",\"sys_class_name\":\"cmdb_ci_appl_kafka_broker\"},\"sys_object_source_info\":

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } }

Cause .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The cmdb_ci_appl_kafka_broker records are identified based on name , config_file , and install_directory .

The pattern Kafka Broker Java contains the steps to retrieve the name , config_file , and install_directory .

Even though it can parse the name and the config_file , it cannot parse the install_directory . Custom configurations on the application side result in an inability to retrieve the install_directory The pattern steps look for keywords based on standard industry practices for the Kafka Broker server configuration. Since there are a few Kafka Broker applications with custom configurations, being unable to retrieve the install_directory results in the IRE error.

Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To resolve:

Navigate to the following identifier entry, and check the allow null attribute. Post that, and then rerun Discovery. https://INSTANCE_NAME.service-now.com/nav_to.do?uri=%2Fcmdb_identifier_entry.do%3Fsys_id%3D5171205d1b97d05065d6a8ecbc4bcbcc%26sysparm_record_target%3Dcmdb_identifier_entry%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3Didentifier%253D9c612c1d1b97d05065d6a8ecbc4bcbec%255EORDERBYorder