Survey not sent to full recipients list as survey process times outIssue When creating a survey and sending it to a huge number of users (via the "Send invitations" UI action), only a portion of users receives it. you get a similar error like below in the logs: Error: Cancelling transaction #2452256 /asmt_metric_type.do (maximum execution time exceeded): Thread Default-thread-2 (xyz@test.com, 5A66150E1B263090DEA6777E0A4BCBD3), after 298954ms Steps to reproduce: Create a survey to be sent to specific groups or usersAdd a recipient listClick on Send invitationsCause This is expected behavior due to quota rules on transaction time which is set OOB as 298 sec.ResolutionSending surveys to that many users within 298 sec is impossible. Below is the property which controls it. Go to System Definition --> Transaction Quota Rules https://instance.name.service-now.com/nav_to.do?uri=%2Fsysrule_quota_list.do%3Fsysparm_query%3Dname%3DUI%2520Transactions%26sysparm_first_row%3D1%26sysparm_view%3DIf it is a one-time occurrence, you can increase this transaction time to something like 1000sec or 1500sec and then run this transaction. But please note when you change this property, it applies to every transaction made by every user. So, do it carefully when there is no traffic.Another way to do this is, to create a scheduled job such that it sends surveys to these specific users. The scheduled job runs in the background and it takes a few hours to send the surveys. You can execute this scheduled job at night.