Unable to create a Problem from a Case; context-menu option "Create Problem" does not appearDescriptionUsers are not able to create a Problem from a Case. The "Create Problem" item in the Additional Actions menu does not appear.Cause1) UI Action "Create Problem" on the Case form is not present due to a missing plugin: Customer Service with Service Management (com.sn_cs_sm) 2) Conditions for the UI Action "Create Problem" on the Case form are not met: If the Case is Resolved, Closed, or Cancelled.If there is already a Problem associated with the case.If the Case is a Major Case and the user does not have the major issue manager role.If the Case is a child of a Major Case.If the user does not have either of the roles: sn_problem_read, sn_problem_writeResolutionEnsure that the plugin Customer Service with Service Management (com.sn_cs_sm) is installed. Verify that the conditions for the UI Action "Create Problem" on the Case [sn_customerservice_case] form are met.