Cancelling HR case stuck on the pop up dialog window Issue A user canceled a case and clicked on "ok" after entering the reason for cancelation. The pop-up window did not vanish but the state updated to canceled. This was observed after the San Diego upgrade.ResolutionThe cancel UI action on sn_hr_core_case table was customized, which was the cause of this issue.https://<< instance name >>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=325370019f22120047a2d126c42e701d After reverting the cancel UI action back to its out-of-box (OOB) state, the reported issue was no longer observed.