Take Survey widget does not handle file attachments well in mobile app - Known Error

Take Survey widget does not handle file attachments well in mobile app Description When the take_survey service portal page is used in the mobile app it does not handle file attachment questions well. After attaching a file the Take Survey widget returns back to the "Get Started" message. It was expected that it would return to the question.

Steps to Reproduce

1. complete steps are given in the following knowledge article to add a new applet to the mobile app app to give access to the take_survey page: KB0827848 How to display surveys in the NOW mobile (or Mobile Agent) app https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827848

2. go to survey designer eg. /$ng_sd.do

3. In Design tab, create a new surveyt with a single question of type attachment

4. In Availability tab, mark the new survey as accessible by user Beth Anglin

5. Save and Publish the Survey

To test on desktop (working as expected): 1. impersonate user beth anglin 2. go to service portal page my_surveys eg. https://emprchadd2.service-now.com/sp?id=my_surveys > see the new survey is available 3. click the survey >see that the survey is opened in take_survey page eg. https://emprchadd2.service-now.com/sp?id=take_survey&instance_id= > the widget first displays a button "Get Started" 4. click the button "Get Started" > see that the survey is displayed and first question is a file attachment. 5. click the paper clip icon and select a file attachment > see that the attached file name is visible in the widget (as expected)

To test in the mobile app: 1. log in to the mobile agent app (on ios) as beth.anglin 2. go to the "MySurveys" applet (that was created from KB0827848) > see the survey assigned to beth is available 3. click on the survey >see that the survey is opened in take_survey page > the widget displays a button "Get Started" 4. click the "Get Started" button > see the first file attachment question 5. click the camera icon > see pop options to allow "Open Camera","Open Library","Attach File" 6. click attach file > file selection dialog is displayed 7. click a file > see that the widget returns to the "Get Started" message > it did not return back to the first question (unexpected behavior)

Expected behavior after attaching the file it should return to displaying the question

Actual behavior after attaching the file the widget returns to the "Get Started" message

Workaround This is expected behavior and by design in all currently supported releases.