Changing the view when Reference field icon is clicked (by creating sys_popup view)SummaryTo view the content of the reference field icon for a table in general, Click here for the documentation. If sys_popup view doesn't exist, it will consider default view to show the record from reference field icon. But if customer wants to change the content of the reference field icon( i.e sys_popup view has to be created for the tables which are not having the sys_popup view by default ) InstructionsCheck whether sys_popup view is existing by default as shown below If sys_popup view is not existing, follow Below steps to create a sys_popup view for a table. Lets consider example of sys_user table here which is not having sys_popup view by default. Step 1: Navigate to the table that the reference field points to, and open the form view for any record there. A view to the table has to be added, that's being referenced by the reference field. In the screenshot example above, where User record is used, so let's navigate to the sys_user table. Step 2: Right-click on the list header, and choose Configure->Form Layout. In the "Form view and section" area, select the View name drop-down list. To create the sys_popup view, select New... from the bottom of the view list. When prompted, give the view the name: sys_popup. Step 3: Click OK, then return to the "configuring user form". Add/remove fields for sys_popup view from slush bucket and configure it to suit your business need. Now click on Save. Step 4: Now, Hover over the reference icon(example 'caller' field from Incident form) having reference to user table, and the newly customised view can be visible!