Service Portal: Faceted search only shows a maximum of four fields - Support and Troubleshooting

Service Portal: Faceted search only shows a maximum of four fields Summary A keyword search in the Service Portal gets results from search sources and lists the main field values under the results. Even if the display fields are set to show more than four fields, a maximum of four fields are shown

Steps to Reproduce:

Hop to impacted instance Go to "https:// .service-now.com/sp", any keyword "user" First result is a result from "Incident" Search source This search source has below Display Fields selected: Number, Priority, State, Updated All four fields are printed as expected Second result is a result from "Case" Search source That search has below Display Fields selected: Number, Priority, Account, State, Updated The field "Updated" is not printed, ending field printing on State Instructions Select these display fields to resolve the issue

In platform Go to "search sources" under "Service Portal" from navigation bar From the list or records Open any record i.e. case or incident Under data source related list look for "Display fields" and Add field names which you want to display when searching in Service portal using faceted search When you add more than 4 fields it will not display To increase limitation, open impacted search source and look for field "Search page template" Look for line " " and increase limit to 5 or more and update the record