Virtual Agent - End Conversation and Start New Conversation icons are not workingIssue When going through a conversation within Virtual Agent the End Conversation (X) icon is not presented to the user and after ending a conversation within Virtual Agent, the icon to start a new conversation is greyed out and the Service Portal page needs to be reloaded to start a new conversation. CauseThe cause in this case was due to a customized Greeting topic. ResolutionYou can add a new Script Action node near the start of the topic with the following lines of code:vaSystem.sendContextualActions();vaSystem.setCancelButtonEnabled(true);This will enable the End Conversation icon as well as the Start new Conversation icon once the conversation has completed.