"Activity Due" field is not populating any values / Unknown - Support and Troubleshooting

"Activity Due" field is not populating any values / Unknown Issue The "Activity Due" field is showing as "UNKNOWN" instead of a date.

Cause By default, Inactivity monitor is only created for Priority one incidents. Hence all other non p1 Incidents show "Activity due" as 'Unknown'

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Resolution The "Activity Due" field will be updated based on the "Wait" field on the Inactivity monitor.

For more details on the Inactivity monitor, Please refer to the below document.

Set an inactivity monitor