Failing widget: 'HRM Task List' (40e783993bdb13004d3b695593efc488) on Acceptance Todos - Known Error

Failing widget: 'HRM Task List' (40e783993bdb13004d3b695593efc488) on Acceptance Todos Description Getting error messages on ESP portal for Acceptance todos.

Steps to Reproduce

1. Navigate to HR > Create New Case and select a user 2. Select 'Employment Verification Letter' HR Service and create the case 3. Move the created case to 'Awaiting Acceptance' state 4. Impersonate the subject_person and navigate to ESC portal > My Tasks 5. Select the 'Accept Resolution' task 6. On the 'HRM Todos Summary' widget, click on the blue link above the HR Case number

>> The hrm_ticket_page page opens and the following errors are displayed:

Server JavaScript error Cannot read property "sys_id" from undefined Line number 214 (sp_widget.40e783993bdb13004d3b695593efc488.script) Script source code logged to browser console Failing widget: 'HRM Task List' (40e783993bdb13004d3b695593efc488)

Workaround 1. In the Server script of the HRM Task List widget, change these lines:

while (descendants.length > 0) { var d = descendants.shift(); to these lines

for (var k = 0; k 2. Mark any invalidated Restricted Caller Access records as "Allowed".

After applying this fix, the ticket page will render acceptance todos without errors.