In AWA chat, can the Profanity Filter for be used for requestor?Issue The customer was implementing agent chat with the profanity filter. They had that working for any messages that agents send to requesters, but cannot find where to configure this so that it also filters messages from requesters sent to agents.This community post by a Senior Product Manager at Servicenow indicates that "Customers can also enable the Profanity Filter (offline) on requestor messages. " link to community articleResolutionHere is the expected behavior:1) Message from Agent to Requestor: If the Profanity filter is enabled, messages from the agent are validated in real-time and if profane messages are detected, those messages are blocked and not delivered to the customer. The incident is logged in the audit table: sys_cs_profane_message_log.2) Message from Requestor to Agent:Messages from the requestor to the agent are always delivered to the agent and no real-time filtering is available. However, there is an offline job (VA User Profanity Filter) that can be enabled to capture and log all the profane messages sent by the requestor in the audit table for analysis/reporting purposes.