Playbook create entitlement with guided step-by-step walkthrough function's Activity tab is missing helpful information to customer - Known Error

Playbook create entitlement with guided step-by-step walkthrough function's Activity tab is missing helpful information to customer Description In Software Asset Workspace, when creating the entitlement with Guided step-by-step walkthrough function, the Activity tab is missing helpful information to customer

Steps to Reproduce

1. Log in to the instance. 2. In the filter navigator search and open 'Software Asset Workspace'. 3. Then click on 'Create Entitlement' using 'Guided step-by-step walkthrough'. 4. To the right side, you see the activity tab with default values. a. Display Name >> 'New Entitlement' b. Asset Tag >> c. Metric Group >> 'Common' d. Agreement Type >> 'Generic' e. License Type >> 'Perpetual' f. Unit Cost >> '$0.00' 5. Then start filling all the values in the Product details, Entitlement details, Additional details, Review and save the data. 6. Even after saving the data with other values, the activity tab still has the default values. 7. Observe the Activity tab, the 'start to create' timestamp has fields information(which are default values), but the 'saved' timestamp has no fields information(which should have these information as they are input from customer).

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.