In Transcripts chatbot messages are displayed as GuestIssue Upon a chat gets closed, Transcripts are captured in interaction, where bot messages are named as Guest user: CauseThe issue is happening due to for the "Virtual agent" live_profile, where Document is not linked with sys_user "virtual agent" record.Resolution1. Go to live_profile record of "Virtual agent". 2. In document, on clicking reference icon, select "Virtual agent" sys_user. 3. Save the record. 4. Verify the same live_profile record should be linked with "Branding setup".