SLA against Case table not triggering SLA without contractIssue SLAs without a contract associated in the contract related list in the SLA definition do not get attached to the Case: Create an SLA for the case tableCreate a case that has a contract field filled to match the start condition of the SLA createdThe SLA does not get attached despite the start conditions being met for the SLA definitionModify the SLA definition created by adding a contract to the contract related listCreate a case that has a contract field filled with the contract associated in the related list to match the start condition of the SLA createdThe SLA gets now attachedCauseThere is a boolean field called Process non-contractual SLAs on the Service Contracts record, which is driving the behavior. If this field is set to false, the SLA will not attach with contract mapping.ResolutionSet the Value of the field Process non-contractual SLA's to true for the non-contract SLA to also attach.