State field for software entitlements with license type is "subscription" is Read-onlyDescriptionFor those entitlements with the license type "subscription," the state field in the software entitlements database is set to read-only. How to set the state for these entitlements to retired? InstructionsFor entitlements with a Subscription license duration, the State field is automatically updated based on the Start date and End date fields. If the End date is before current date then the state is moved to Retired. Business rule "Update install status" is responsible for changing the state on entitlements with a Subscription license metric. https://<your-instance>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=3474324ce7b013004c6f07d8d2f6a97c To resolve this issue; Set the end date on the entitlements to paste date so that the status of these will marked as Retired. (OR)Customize the Business Rule in order to change the state but it will be applied for all Entitlements