Attachment Encryption is not working while creating an RITM from Service PortalIssue The attachment encryption is not working for the requested item. The attachment is not getting encrypted when the user attaches the attachment while submitting a new request item from portal. But when the user is attaching after the request item is created then those attachments are encrypted.CauseWhen the user initially adds the attachment to a catalog item form, it gets added to the sc_cart_item table (the platform code later updates the table name in the sys_attachment to sc_req_item when the catalog item is submitted). There is attachment encryption configuration for sc_req_item table but not for sc_cart_item table.ResolutionCreate an attachment encryption configuration for sc_cart_item table by following the steps in Set encrypted field configurations.Related LinksSet encrypted field configurations Encrypting fields and attachments Encrypt an attachment in a record