Agent Workspace - Files are downloaded as thumbnails rather than as whole attachment sizeIssue In the platform view, when clicking on a file name to attach, the file gets downloaded. In Agent Workspace instead, the file name still links to the sys_attachment table, and on the right hand side the attachment is shown, but if you click download it only downloads a thumbnail of limited size. ResolutionThis limited functionality is working by design in Agent Workspace.Related LinksFAQs Can we have the whole file download when clicking on the file name from Agent Workspace?Can it be the full image and not a thumbnail?No, you would have to download the attachment from the RITM attachments section itself.Can we download all attachments of a Case in a ZIP archive?No, it is only possible to select a single file for the download. Only in UI16 it is possible to download all attachments in a zip file.