Virtual Agent - How to hide the "Live Agent Support" topicIssue The Virtual Agent topic "Live Agent Support" is configured as the Setup Topic "Live agent" once Virtual Agent or Virtual Agent Lite is activated. It always shows in "All Topics" when the Virtual Agent Client is launched. The Setup Topic "Live agent" can not be deleted, otherwise the Virtual Agent Client could not be loaded. The "Live Agent Support" can not be deactivated due to the system Business Rule "Do not Deactivate Topic used in CCE".ResolutionThe "Live Agent Support" option can be hidden as follows: 1 - Go to sys_cs_topic.list 2 - Add "Is Topic Discoverable" and "Is Topic Visible" to the visible list columns 3 - Set the two added field values to false for the topic Live Agent Support. Set the OOB "Live Agent Support" topic to "discoverable=false and visible=false":/sys_cs_topic.do?sys_id=ce2ee85053130010cf8cddeeff7b12bfAlternatively set the "Setup topic" of "Live agent" from "Live Agent Support" to "Greetings" which is also "discoverable=false and visible=false":/nav_to.do?uri=sys_cs_context_profile.do?sys_id=3a33973653211010a813ddeeff7b125a%26sysparm_view=simple_chat_context_profiles You may also want to perform the following steps to disable the Live Agent chat from other interfaces: 4 - Disable the "Contact Live Agent" from VA 3 dots menu:/va_branding_contact_menu.do?sys_id=817739c0531300109686ddeeff7b12ce 5 - Disable "Live Chat Enabled" (in the doc of point 4):/sys_cs_live_agent_setup.do?sys_id=f0acbc4c5f091300e6333654de7313c8https://docs.servicenow.com/bundle/quebec-now-intelligence/page/administer/virtual-agent/task/disable-live-chat-for-virtual-agent.html