Change Request workflow is processed after approval from email but the Change ticket is not updatedIssue When a Change Request approver is approving via email, the Approval succeeds in the sysapprover_approval table and the Change Request workflow is also progressing, however the updates are not happening on the Change ticket.The Approval field on the CR still shows 'Requested', and the State is still 'Authorize', instead of switching after approval to Approval='Approved' and State='In Progress'.CauseThe Approver user who approved the CHG does not have write access to the CHG. Hence, even though the workflow is progressing, the Change record itself remains in 'Requested' state.ResolutionIf security rules allow, ensure that approvers in charge of approving change requests all have write access to the Change table. Alternatively you may want to add a 1 sec timer activity just before the approval action activity that marks the change to approved. This will ensure that this activity and anything from that point on in the workflow gets executed as system user and not as the approver approving the CHG.