[Application Service Wizard] Wrong IRE payload being sent. - Known Error

[Application Service Wizard] Wrong IRE payload being sent. Description CSDM - New Application Service Page irresponsive

Steps to Reproduce

Go to https:// .service-now.com/$csdm_app_service.do Fill in the mandatory field 'Name' and Click Next Notice that there is an error thrown as 'Too many other errors' After completing the mandatory fields when clicking next the page freezes and shows" too many error". In the system logs the below IRE errors are seen:

identification_engine : logId:[91f4b9511b86] Output = {"items":[{"className":"cmdb_ci_service_auto","sysId":"Unknown","identifierEntrySysId":"Unknown","errors":[{"error":"REQUIRED_ATTRIBUTE_EMPTY","message":"Missing mandatory field [busines_criticality] in table [cmdb_ci_service_auto]. Add input value for mandatory field in payload"},{"error":"ABANDONED","message":"Too many other errors"}],"identificationAttempts":[{"info":"sys_object_source SKIPPED","identifierName":"","attemptResult":"SKIPPED","attributes":[],"hybridEntryCiAttributes":[]},{"identifierName":"Service rule","attemptResult":"NO_MATCH","attributes":["name"],"hybridEntryCiAttributes":[],"searchOnTable":"cmdb_ci_service"}],"info":[],"inputIndices":[0],"mergedPayloadIds":[],"markers":[],"errorCount":2,"warningCount":0}],"additionalCommittedItems":[],"relations":[],"additionalCommittedRelations":[]}: no thrown error

Based on the error, checked the dictionary entry table: https:// .service-now.com/sys_dictionary_list.do?sysparm_nostack=true&sysparm_query=nameLIKEcmdb_ci_service_auto&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

The mandatory field was not active i.e. set to false in the below link: https:// .service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=3ce50a861b843010c9d855b1604bcbaa

Tried to make the mandatory field active but it didn't help to resolve the issue.

Workaround This problem has been Fixed . If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.