Understanding Agent Workspace and related tables .mce-toc { background-color: #f7f7f7; padding: 10px; border-radius: 5px; border: 1px solid #dedede; width: 50%; min-width: 500px; } Table of contents Overview and Training VideoTraining VideoTroubleshooting TipsAgent workspace table diagramKnowledge articles for "Agent workspace loading issues" Overview We have often come across situations where Agent workspace does not load correctly,Agent workspace is loading white screen,Agent workspace lists are showing multiple timesAgent workspace showing component is not configured.Or some of base functions do not work. Root cause for these issues can vary but one of the common factors is underlying tables which do not have correct data or they are correctly mapped with each other. We would compare it with OOB design and for that we need list of all tables which are involved in building up Agent workspace. Purpose of this knowledge article is to explain architectural diagrams, list of tables involved and shows how they are mapped to it. At end, it lists down all known issues and useful knowledge articles for root causes of above issues. Training Video I have explained following Table Diagram with Demo on Internal Instance. Training link. Troubleshooting Tips Compare sys_aw or sys_ux tables with OOB. Mark non OOB Modules to inactive to narrow down the issue further. Agent workspace Table diagram sys_aw_xxx are Agent Workspace specific configuration tables, while sys_ux_xxx are more generic UX platform data modelsys_ux_lib_component contains component metadata while sys_ux_page_element represents concrete instance of the referenced component in DOM tree. The content placeholder and custom content root element are the primary extension points for App BU add/configure their bundles and modules OOB, we are shipping two Modules. One is Home and another is List. Knowledge articles for "Agent workspace loading issues" KB0831428 - Agent workspace not loading, showing blank lists. Errors shown in console KB0832211 - Agent workspace is not loading as expected. KB0868345 - How to check the number of components loaded in Agent Workspace KB0952650 - Agent workspace homepage is blank KB0870758 - How to set up new workspace module in agent workspace and associate with a landing page