Most Useful Knowledge articles Issue How are Most Useful Knowledge articles determined?ResolutionChecked the "Knowledge MostUseful Article" widget and its code. It is calling "KBPortalService" script include and "getMostUsefulArticles" function which further calls "KBPortalServiceImpl" and "getMostUsefulArticles" function.On checking "getMostUsefulArticles" function, it calls another function "_getMostUsefulArticles" which calls a JAVA class SNC.KnowledgeHelper().getMostUsefulArticles.On checking the function further, found that the query to get the most useful article is happening on the "kb_knowledge" table and "helful_count" field.Conditions are like below:- The knowledge Base is Active.- Workflow is Published.- Valid_to is greater than or equal to today.- Class name is not knowledge block- Active is true- Helpful count is greater than 0- Language is logged in user's Language- Access via User Criteria/ACL returns true.Result set is set to OrderbyDesc on the Helpful count.Based on the above conditions, when queried the same on the instance, found the exact articles which are listed in the Widget are the top 5 articles in the list as well, which means it is working as designed.https://<instance_name>.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5Elanguage%3Den%5Ekb_knowledge_base.active%3Dtrue%5Evalid_to%3E%3Djavascript%3Ags.beginningOfToday()%5Ehelpful_count%3E0%5Eactive%3Dtrue&sysparm_view=