"Create case" button getting read-only after San Diego UpgradeDescription“Create case” button is getting read-only when try to raise case using “Create new case” menu.CauseUser Interface (UI) Page : case_creation is Out of the box Script Include : hr_CaseCreation was customizedResolutionTo resolve the issue, Revert the script to Out of the box. This should allow to create a new HR casehttps://<your-instance>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=687d7d8deb6f3200a9e7e26ac106fee0