While saving a form, user is randomly redirected to https://instance_name.service-now.com/nav_to.do?uri=%2F$cti_softphone.do - Known Error

While saving a form, user is randomly redirected to https://instance_name.service-now.com/nav_to.do?uri=%2F$cti_softphone.do Description While saving a form, user is randomly redirected to https://instance_name.service-now.com/nav_to.do?uri=%2F$cti_softphone.do

Steps to Reproduce

1) Log into a Rome instance and install the CTI Softphone plugin (com.snc.cti) and be sure to load demo data 2) Install the CTI Demo Data for HRSD (com.sn_hr_cti_demo) plugin 3) Once these are installed, impersonate user Christen Mitchell 4) Nav to Workspace Experience > Workspaces > Agent Workspace Home (this should open AW in a new tab) 5) In the AW tab, click the phone icon in the bottom left and change the status to: Available 6) Click the other tab (the one with the platform UI) and enter incident.do in the filter navigator 7) Fill in any mandatory fields and click Submit and you will be redirected to $cti_softphone.do

Workaround This problem is currently under review. You can contact " http://www.servicenow.com/support/contact-support.html " ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available