Agent chat estimated wait time showing as very high number even when Agent is availableIssue Live agent wait time showing very high constantly even and Agent is available online. ReleaseAllCauseThis is due to some work item records that have a very high wait time ResolutionThe way to clear/reset the Average Wait Time value in the Virtual Agent chat window would be to : Set the Target wait time and Max wait time values for the queue instead of leaving this blank ORDeleting the affecting records ORAdjusting the wait time manuallyRelated LinksWait Time