Agent Workspace -"Parent Interaction" field on the Request (REQ) is not populated when a request is created through interactionIssue Agent Workspace -"Parent Interaction" field on the Request (REQ) is not populated when a request is created through interaction.ReleaseAll Supported.Cause- There can be other reasons but one of the reasons is that Out-Of-Box Page route with short description "Workspace Catalog Item" is modified. - It's either 'Inactive' or 'Route to' field has a value other than "sw_sc_cat_item"Resolution- Navigate to Service Portal >> Page route Maps - Open the one with short description "Workspace Catalog Item" and make it active if it is inactive or set the 'Route to' field value as "sw_sc_cat_item"