How to disable downloading upgrade file of MID server via the proxy which is dedeicated for communication between the instanceSummaryA proxy is used for the MID server to communicate with the ServiceNow instance. By default this makes downloading of upgrade file for MID server also goes via this proxy, which is sometimes not expected because the proxy is dedicated for the communication between MID server and the instance. ReleaseAllInstructionsTo make this proxy dedicated for the communication between MID server and the instance, we have to change this setting in the agent/config.xm file on the MID server. Uncomment the line and change the value to false, then restart MID server. This will tell the MID server to download the upgrade file without using the proxy configured only for the communication between MID server and the instance. <!-- <parameter name="mid.upgrade.use_proxy" value="true"/> -->