[Intent Discovery] When you click on the "Run analysis" button, it immediately returns with "Run Failed" and it does not create the report, when a non-Admin user with the [nlu_admin] role tries to run the Intent Discovery analysis report - Support and Troubleshooting

[Intent Discovery] When you click on the "Run analysis" button, it immediately returns with "Run Failed" and it does not create the report, when a non-Admin user with the [nlu_admin] role tries to run the Intent Discovery analysis report Issue When a non-Admin user with the [nlu_admin] role tries to run a Intent Discovery analysis, it immediately returns with "Run Failed" and it does not create the Intent Discovery report.

Steps to Reproduce: 1. Impersonate a non-Admin user with the [nlu_admin] role 2. Navigate to NLU Workbench > Intent Discovery 3. Click on the Run Analysis button 4. On the Create New form, configure as follows - Data Source: Incident Filter By: State is Resolved and Opened on Last Month Field to analyse: Short Description (short_description) Taxonomy: ITSM Report Name : Incidents created last month 5. Click on the Run Analysis button 6. State for the report changes to "Run Failed" within a couple of seconds

With logging enabled in the Script Debugger, it generated the following warning and error -

13:54:35.387 Slow business rule 'Check scope in solution name' on ml_capability_definition_base: 204ef0091b06095094d6859fe54bcbf0, time was: 0:00:00.101 13:54:35.648 Advanced parameters is null or empty 13:54:35.651 App:Intent Discovery [DEBUG] sn_nlu_discovery (IntentDiscoveryUtilQuebec): Created solution for Intent Discovery:ml_x_now_global_global_204ef0091b06095094d6859fe54bcbf0 13:54:36.81 App:Intent Discovery [WARN] sn_nlu_discovery (IntentDiscoveryUtilQuebec): Error creating report definition:null java.lang.NullPointerException 13:54:36.84 App:Intent Discovery sn_nlu_discovery (IntentDiscoveryUtil): created job with solution name: undefined 13:54:36.87 App:Intent Discovery [ERROR] sn_nlu_discovery (IntentDiscoveryUtil): Unable to create solution definition 13:54:36.192 Slow business rule 'Queue Intent Discovery Job' on sn_nlu_discovery_report_definition: Incidents created last month, time was: 0:00:00.942 Release Quebec+

Cause The non-Admin user is missing a role that enables the machine learning to generate the report.

Resolution Add the role [ml_report_user] to the non-Admin user in addition to the role [nlu_admin] and this will enable them to successfully run an Intent Discovery analysis report.