CMDB Query builder query failing due to exception 'Syntax Error or Access Rule Violation detected by the database ((conn=999961) Unknown column 'pool' in 'field list')'. - Known Error

CMDB Query builder query failing due to exception 'Syntax Error or Access Rule Violation detected by the database ((conn=999961) Unknown column 'pool' in 'field list')'. Description CMDB Query builder query failing due to exception 'Syntax Error or Access Rule Violation detected by the database ((conn=999961) Unknown column 'pool' in 'field list')'.

Steps to Reproduce

Steps To Reproduce: 1. Log in to the instance. 2. Open the CMDB Query Builder. Create a query as shown in the below screenshot.

3. Then change the relationship direction to parent: Load Balancer Pool Member 1 child: Load Balancer Pool 1 then in the 'Add a Related Item' >> Select 'Pool'. 4. Not able to save and run the query. 5. We see a 'Null Pointer Exception' in the system logs.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.