Opening topic from Virtual Agent Designer results in "Connecting..." message but topic never opensIssue If we open the Virtual Agent Designer and click on a topic, the message "Connecting..." is displayed but the topic never loadsReleaseAll supportedCauseOne or more records in sys_cb_topic_category are empty, have 'Name' field empty. To check follow below steps: - Naviagte to Virtual Agent >> Categories and click open - Filter the list where Name is empty.Resolution- Delete the record with empty 'Name' or add a value to 'Name' field to resolve issue.