After the chat is being transferred to a different agent in a different queue the old agent when refreshes the browser then he is able to chat with the end user - Known Error

After the chat is being transferred to a different agent in a different queue the old agent when refreshes the browser then he is able to chat with the end user Description After the chat is being transferred to a different agent in a different queue the old agent when refreshes the browser then he is able to chat with the end user

Steps to Reproduce

-Login into OOTB Rome instance -Open a service channel - Create two different queues and assign each group a user -Mark both the agents as a - Now initiate a chat as the end user see that it goes to any one of the queue - Click on the quick action transfer to queue - Select the different queue where the agent is being available - Accept the chat as the different agent - Now for the old agent we will not be able to send a message to the end user - Refresh the browser of the old agent

Expected: We should not able to send message to the end user Actual: We can send the message to the end user or click on quick actions as well.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.