Out of the box Default for "opened for/approver" shows rich description which is empty - Support and Troubleshooting

Out of the box Default for "opened for/approver" shows rich description which is empty Issue Out of the box, HR approvers see rich descriptions when viewing their approval to-do on the portal. However, rich description is blank when a case is raised via the portal.

Resolution 1. Go to HR Administration -> Service Portal -> HR Case Header Configuration 2. Open default for opened for/approver 3. Go to Detail Row 4. In Detail Column 1 - choose field to be Description(description) not Description(rich_description)