AI Search late binding facet filter not working for reference list - Known Error

AI Search late binding facet filter not working for reference list Description After configuring the AI Search feature, the search facet widget in the portal page does not give users the option to filter by catalogs.

Steps to Reproduce

1. Add a reference list to country in kb_knowledge. 2. Add the column to facet list in Service Portal Default Search Application. 3. Add US and UK to a knowledge base, France to another. 4. Index the kb data source. 5. Go to Service Portal and search form ***. Verify US, UK, France are in the facet results. 6. Mark force late binding for kb data source. 7. Go to /sp search again. No bucket list is shown in the country facet.

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

The workaround would be to try to optimize security converting to non-scripted rules, creating a read ACL on the sc_cat_item table, and possibly adding only role-based restrictions instead of condition and script based restrictions.