Visitor Policy Acceptance is not updating Visitor Policy Confirmation record - Known Error

Visitor Policy Acceptance is not updating Visitor Policy Confirmation record Description State Value not setting to accept/decline even after reply from Visitor.

Steps to Reproduce

>After submitting the Request for the Visitor Registration, Visitor receives the notification with subject “Location Policies”. Visitor replies to the same email containing “Accept” in the subject. >The record in table “sn_wsd_visitor_visitor_policy_confirmation” with current record should update the state depending on the mail send by the visitor but, the state is not getting updated.

Workaround Go to https://instance_name.service-now.com/sysevent_in_email_action.do?sys_id=05c4093e070120105488aece1ad30074

find method with name - getWatermarkFromBody(). Replace with the below code.

function getWatermarkFromBody(body) { var bodyKeys = Object.keys(body); for (var i = 0; i var regEx = /ref$/; if (regEx.test(bodyKeys[i])) { var value = body[bodyKeys[i]]; value = value.split(" "); return value[0]; } }