Virtual Agent avatar shows as 'Guest' insted of 'Virtual agent'Issue On the Virtual agent chatbot, the avatar shows the virtual agent profile on hover. Its observed that in some cases it shows as ''Guest" which is not correct.ReleaseAllCauseThe most possible root cause for such behavior could be the system property 'com.glide.cs.va.sys_user' which is mapped to the wrong user. ResolutionMake sure the system property 'com.glide.cs.va.sys_user' of type 'string' is mapped to a 'virtual.agent' sys_user record.If the OOB 'virtual.agent' sys_user record' is missing, download the record attached to this KB and map the property with the sys_id.