UI15 - Forms and Lists ( Platform UI) becomes unresponsive for Non Admin Users in a Domain separated instance - Known Error

UI15 - Forms and Lists ( Platform UI) becomes unresponsive for Non Admin Users in a Domain separated instance Description UI15 - Forms and Lists ( Platform UI) becomes unresponsive for Non-Admin Users in a Domain separated instance

Steps to Reproduce

> Take a domain separated Rome instance

> Have a Non-Admin user placed in any domain other than "global". Ex: ITIL User

> Set the UI to UI 15 for that user by creating a user preference "use.concourse" and set to "False".

> Impersonate the User. (impersonate "ITIL User")

> On the Navigator page itself - >> Click on "Incident >> Click on "Incident < Create New", Observe that we are unable to select any reference fields.

Note: It will work fine when opened in a separate tab without the navigator and banner frame.

In the browser console you may see error such as this:

DomainSelectControl.jsdbx?v=01-04-2022_2221&c=35_993:28 Uncaught TypeError: Cannot read properties of undefined (reading 'getAttribute') at e.updateWidgetForChange (DomainSelectControl.jsdbx?v=01-04-2022_2221&c=35_993:28:52) at e.updateWidgetForRecordChange (DomainSelectControl.jsdbx?v=01-04-2022_2221&c=35_993:17:12) at fireEvent (js_includes_ng_chat.jsx?v=01-04-2022_2221&lp=Sun_Feb_06_21_57_57_PST_2022&c=35_993:14453:8) at Object.fire (js_includes_ng_chat.jsx?v=01-04-2022_2221&lp=Sun_Feb_06_21_57_57_PST_2022&c=35_993:14425:18) at Object.fireTop (VM1981 js_includes_doctype.jsx:1365:15) at incident.do?sys_id=-1:199:194 at runAfterAllLoaded (VM1981 js_includes_doctype.jsx:488:3) at VM2001 z_last_include.jsx:33:1 at VM2001 z_last_include.jsx:38:3

You will notice in the UI15 settings dialog that the domain picker is empty.

Workaround The workaround is to modify the script include "DomainSelect": https:// .service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=0d7059c40a0a0aa10058f18cc215dc92

In the function "_getMyDomains"

Change the statement: var domainId = iter.next().getID();

To:

//var domainId = iter.next().getID(); var domain = iter.next(); var domainId = domain.getID();