Knowledge articles aren't searchable for a long timeIssue The user noted that when Knowledge Articles (KAs) were being either inserted (created) or updated, it would take hours for them to become searchable via global search. They wanted to know why this was, and how to resolve it and allow end-users to search against these KAs more quickly.CauseAfter speaking with Subject Matter Experts (SMEs) in ServiceNow Performance issues, it was found that there were 400K+ text_index events related to the "SLA" column. Even though these events were being processed quickly, this is a very high text_index event count.ResolutionAs text indexing the "SLA" column was likely not helping the user in any way, it was recommended that they turn off text indexing for the column ("SLA") where there was a large influx of such text_index events created. To implement the suggestion, the user was pointed to the dictionary for the table(s). They could then select the individual column(s) of concern and add the attribute "no_text_index=true" (removing the quotation marks). This would prevent further text_index events from being generated on the column(s) of concern. Some helpful documentation was mentioned, and a relevant KB was also shared.