Templates that set multiple levels of dependent fields when 'glide.ui.allow.field.dependency.for.templates' is set to 'false' do not work properly from Quebec - Known Error

Templates that set multiple levels of dependent fields when 'glide.ui.allow.field.dependency.for.templates' is set to 'false' do not work properly from Quebec Description Templates that set multiple levels of dependent fields when 'glide.ui.allow.field.dependency.for.templates' is set to 'false' do not work properly

Steps to Reproduce

Make sure that there are at least two level dependency fields on a form (for example, on an incident form, the Subcategory field is dependent on the Category field. Create a template that sets the three dependent field values. Make sure that the system property glide.ui.allow.field.dependency.for.templates is set to false. Create a string type field with the name Test Field on the incident table. Open the dictionary configuration for this field and make it a choice list with 'Choice List specification' set to 'Dropdown with --None--'. Set the Dependency field to 'subcategory'. Add at least two choices to it. To make the choices dependent on Subcategory , you need to specify the dependent value for each choice. Create a template for the incident table and set the fields Category , Subcategory, and Test Field (in the same order) values on it. Open a new incident form (incident.do). Toggle the template bar. Select the template created in step 2. Expected behavior: It should set the value for third field (second level dependency) values as per the template.

Actual behavior: The last dependent field Test Field value is set a value as per the template for 1-2 seconds and reverts to 'None'.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.