Agent Chat is not visible in the search result page on Service Portal after the Plugin "Universal Request" is enabled - Known Error

Agent Chat is not visible in the search result page on Service Portal after the Plugin "Universal Request" is enabled Description Issue Description: Agent Chat is not visible in the search result page on Service Portal after the Plugin "Universal Request" is enabled.

Steps to Reproduce

Activate the Plugin "Universal Request" including Demo Data.

1. Log in as admin. 2. Go to "Service Portal -> Agent Chat". 3. Create a new record for the "/sp" Portal. 4. Go to "/sp" Portal. The Agent Chat icon is showing at the right-bottom area. 5. Do a Homepage Search. 6. It is redirected to the search page.

Expected behavior The Agent Chat should be visible on the search page. Actual behavior The Agent Chat is not visible on the search page.

Chat can be enabled by the "Show 'Chat' channel" option in the "Request Help Channels" WIdget.

However, if users do not click on the Chat option and go to other pages, Agent Chat will not show up unless refreshing the Portal via the browser URL bar.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.