AWA Live agent conversation - Chat closes when a comment was posted in incidentIssue When the Chat conversation is ongoing and the Agent creates an Incident ticket, from the interaction, and populate INC comments section and post, it the chat support session get closed suddenly.CauseThere can be some custom After Update Business rule on incident table might be causing this. There can be script like below on that custom BR: (function executeRule(current, previous /*null when async*/) { // Add your code here var interaction = current.u_related_interaction; var gr = new GlideRecord("interaction"); gr.get(interaction); gr.state = "closed_complete"; gr.update(); })(current, previous); ResolutionDisable the BR or amend it accordingly to resolve the issue