After entering a text on VA, it is not invoking relevant Topic which is present on the topic's keywordIssue After entering a text on VA, it is not invoking relevant Topic which is present on the topic's keywordCauseThe reason of the issue was, sys_cs_topic table is not indexed not prod. Being the child of sys_metadata, it should get indexed when you create an entry on sys_cs_topic. However sometimes there can be cases, where customer have marked the table for indexing separately, so there will be entry for the table on ts_index_name table Customer can replicate the issue by checking the below /sys_cs_topic_list.do?sysparm_query=GOTO123TEXTQUERY321%3D<SEARCH_TEXT>&sysparm_view=ResolutionAs this issue was related to the non-indexed sys_cs_topic records. The words like 'issue' or 'problem' are very common, making them automatic stop words. When the topics were indexed, these words were removed from the topic's index words, as those are stop words. To resolve such issues, the customers need toa. First make the stop words inactiveb. Then regenerate the text index for the sys_cs_topic table. If there is no entry present for the sys_cs_topic, then they need to do it for the sys_metadata table. To avoid such issues, Do not give the very common words like 'issue' or 'problem' or 'check' as the keyword for the custom topics.