"Passport Advantage" agreement type for IBM - Support and Troubleshooting

"Passport Advantage" agreement type for IBM Issue We often hear from the customers that they have Agreement type as "Passport Advantage" on records their end for IBM publisher which is not an OOB rolled out agreement type at Servicenow What are the suggestions in terms of choosing the agreement type at the Servicenow while creating the entitlements, for such records with Passport Advantage ? Release All Resolution Servicenow OOB supports only the below agreement types for IBM Generic Enterprise License Agreement (ELA) International Program License Agreement (IPLA): No license impact. IBM Customer Agreement (ICA): No license impact. IBM Unlimited License Agreement (IULA) https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/reference/agreement-types.html Here is the link to a publicly available Passport Advantage Agreement. We are basing our recommendations off this agreement, but we recommend reviewing your agreement and ensuring the terms & conditions matches http://public.dhe.ibm.com/software/passportadvantage/PA_Agreements/PA_Agreement_International_English.pdf Section 3 from the above document : Quote "IBM Programs acquired under this Agreement are subject to IBM's International Program License Agreement (IPLA), including License Information (LI) documents." Customer's can use the IPLA agreement type for the eligible products under this agreement. In section 3.1, it talks about any conflicts in terms and which agreement prevails. Section 1.12, 1.13, and 1.14: These sections are very important as it outlines client responsibility on reporting out to IBM.