Entitlements purchase_date imported with incorrect date if glide.sys.date_format is not using default "yyyy-MM-dd"DescriptionWhen using bulk import for entitlements, some entries in the excel file might result in errors and need to be handled manually.If glide.sys.date_format property in the instance is set to custom one, e.g. "dd-MM-yyyy" instead of default "yyyy-MM-dd", the purchase_date column will be imported with incorrect date.Steps to Reproduce Activate SAMP plugin.2. Navigate to Software Asset - Import Entitlements.3. Download the template and add entries into the template. Use random publisher part number to force the import into error. Input purchase_date with value "3 September 2018"4. Change glide.sys.date_format property with value "dd-MM-yyyy".5. Upload the template and review the error in samp_entitlement_import table. Notice that purchase_date column is imported as 10-03-0009.WorkaroundThis problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.Related Problem: PRB1556040