How to change the format of phone number lookup from Amazon Connect with Cloud Call Center?Summaryif the phone number format in your system does not match the E.164 format given by Amazon Connect, you can change the query in the sn_cti_operation_handler record named "interactionEvent"ReleaseAllInstructionsYou can query a different format of phone number by editing the script in the sn_cti_operation_handler record called interactionEvent. sys_id is 7401d1b2db00c410d6207c4daf9619c4. This gets run by a lamda function node in the inbound contact flow on amazon connect. You can see in this script the sys_user table is queried by phone number. you can change the script to work with your phone number format. For example, you could try using some string manipulation to change the phone parameter's number from amazon side into your non-E.164 format to query the original columns. OR create a new column which has the expected format of phone number and query that column instead.