What is the alert case type 'Instance Impacted - DB Is Unresponsive'SummaryThis article is intended to provide further detail around a new ServiceNow Alert Type (ServiceNow Monitoring). The alert case type with the subject "Instance <Instance Name> Impacted - DB Is Unresponsive" is intended to notify customers that their instance is or will be impacted. This alert case type will typically precede an "Instance <Instance Name> is unavailable" or "Errors detected in log (MySQL)" alert case type. The alert represents that monitoring has detected an instance's database is unresponsive or hung state, the database could self-recover for this event but if not the database will crash making the instance unavailable until the database/app nodes restart. The main goal of this alert type is to notify customers as quickly as possible. ServiceNow will review the collected data to determine what occurred and will work on a solution to help prevent further repeats of the issue throughout the case.