Walk-up Experience Microsoft Office 365 calendar integrationSummaryWalk-up Experience comes with the ability to integrate with Microsoft Exchange Online to create Outlook calendar events when appointments are scheduled. This is achieved by two flows associated with the Walk-up application in Flow Designer on the ServiceNow platform, Create Walk-up Appointment Calendar Event and Update/Delete Walk-up Appointment Calendar Event. Before you begin, please ensure that the Microsoft Exchange Online Spoke is installed on your instance. The spoke provides the actions required to execute the calendar event flows. When the flows are active and a Walk-up appointment is scheduled, an invite of the appointment is sent to the requester’s Outlook calendar. The requester can accept, reschedule, or cancel the appointment and the corresponding Outlook calendar event is updated.InstructionsSetting up the Azure Application To integrate Walk-up Experience with MS Exchange Online, set up an application on Microsoft Azure AD. The ServiceNow platform connects to the application for authentication and API access. To set up the application on Microsoft Azure Portal, perform the following steps: To create an application for Azure AD, create a tenant on the Azure Portal. This tenant acts as an organization that houses different users and applications. For MS Exchange integration, this tenant is linked to a subscription for Office 365. If you do not already have a tenant, follow this guide to create a new one. Note: If you need an Office 365 subscription, sign up for a free 90-day developer subscription through the Microsoft 365 Developer Program. Once your account has been created, follow this guide to set up the subscription. After your account is created, sign into the Azure Portal using the username and password you created for the subscription. This username and password is different from your account for the developer program. After your tenant is created and linked to Office 365, follow this guide. The guide contains basic instructions for registering a new application within the tenant.In the option to add a Redirect URI, select Web and enter the following: https://<instance-name>.service-now.com/oauth_redirect.do You can also modify your Redirect URIs in the Authentication tab after the application is created.After the application has been created, note the Client ID and Tenant ID under the application Overview tab, as you will need these later.Select the Certificates & Secrets tab and generate a new Client Secret. Take note of this secret, as you will not be able to copy it once you leave the page. Result: You have successfully created an application on Azure AD. Setup on the Platform Use the following steps to connect the application to the ServiceNow platform using OAuth 2.0. Follow this guide to set up the connection and credentials needed.Make sure that the Redirect URL for the OAuth Provider matches the Redirect URI for your application. Make sure that the OAuth Entity Scopes for the OAuth Provider match the API permissions under the API Permissions tab in your Azure application.Once the connection and credentials have been set up, head to the Flow Designer application on the platform. Here, you can see the flows for the Walk-up Experience. Click on the flows and select the Activate button to start the flows. You can configure the flows to suit your needs. Result: You have successfully integrated Walk-up Experience with Microsoft Exchange Online.