Case search does not work in Agent Workspace Global Search generating TypeError: Cannot read properties of undefined (reading 'displayValue') - Known Error

Case search does not work in Agent Workspace Global Search generating TypeError: Cannot read properties of undefined (reading 'displayValue') Description When a case number is searched for the second time in the Agent workspace global search, it does not return any result and gets stuck with the error below logged for the first search:

react-20.min.js?sysparm_substitute=false&uxpcb=1639042682744:36 TypeError: Cannot read properties of undefined (reading 'displayValue') at Un (chrome.jsdbx?uxpcb=1639042682744:1001) at chrome.jsdbx?uxpcb=1639042682744:1001 at Bn (chrome.jsdbx?uxpcb=1639042682744:1001) at beginWork (react-20.min.js?sysparm_substitute=false&uxpcb=1639042682744:36) at r (react-20.min.js?sysparm_substitute=false&uxpcb=1639042682744:36) at a (react-20.min.js?sysparm_substitute=false&uxpcb=1639042682744:36) at l (react-20.min.js?sysparm_substitute=false&uxpcb=1639042682744:36) at w (react-20.min.js?sysparm_substitute=false&uxpcb=1639042682744:36) at k (react-20.min.js?sysparm_substitute=false&uxpcb=1639042682744:36) at m (react-20.min.js?sysparm_substitute=false&uxpcb=1639042682744:36)

Steps to Reproduce

1. Activate the Customer Service plugin (com.sn_customerservice). 2. Provide sn_customerservice_agent role to the ITIL user. 3. Impersonate the ITIL user. 4. Open Agent workspace. 5. Go to Cases list. 6. Pick any case number from the list and search in the global search. The search will show the expected result. 7. Pick another case number from the list and search again in the global search. This time the search will not return any result.

Workaround This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.